Customer FAQs
Last Updated on July 19, 2024
What is the purpose of the TRUXX App?
The TRUXX App is designed to connect customers in the UAE, with truck drivers and professional Home Movers. It provides a convenient and efficient platform for moving vehicles, goods and furniture.
How does the TRUXX App work?
The TRUXX App allows customers to easily hire small and medium truck transportation services within the UAE within few minutes. Drivers registered on the app can view these requests and choose the ones that match their availability and expertise, ensuring reliable and timely transport.
Can I track the location of my goods during transport with the TRUXX App?
Absolutely! The TRUXX App offers real-time tracking functionality, enabling you to monitor the precise location of your vehicle or materials being moved as they are being transported by the driver. This feature provides peace of mind and ensures transparency throughout the process.
How can I find drivers for pack and move services using the TRUXX App?
With the TRUXX App, finding drivers for pack and move services is effortless. Simply specify your requirements and location within the UAE, and the app will provide you with multiple prices for professional Home Movers Services from different suppliers within 3 hours only, all offers includes dismantling, wrapping, packing, moving, and re-installation, ensuring a smooth and efficient relocation experience.
How are drivers selected for transportation services with TRUXX App?
TRUXX App follows a thorough selection process for drivers. It includes license verification and background checks to ensure the drivers' reliability and professionalism. Additionally, you can view driver ratings and reviews from previous customers to make an informed choice.
How does the TRUXX App calculate pricing for transportation services?
TRUXX App considers various factors such as distance, timing, type of truck, and any additional services required to calculate the transportation cost. By providing transparency and a clear breakdown of pricing, the app ensures that you know the estimated cost before confirming the booking.
Can I schedule transportation services in advance using TRUXX App?
Absolutely! TRUXX App allows you to schedule transportation services in advance. Whether you need immediate transport or want to plan ahead, you can specify the desired date and time for pickup and delivery, ensuring that your logistical needs are met seamlessly.
Does TRUXX App services includes Roadside Assistance Service?
Yes, TRUXX App can connect you to the nearest Recovery Truck or Towing Truck to assist you on the road. You can also hire a Recovery Truck to deliver your vehicle to the Service Garage, even if you're not around the car, and you can book another trip to get your car back home or wherever you need it to be.
What payment methods are accepted on TRUXX App for transportation services in the UAE?
TRUXX App accepts various payment methods, including credit/debit cards, digital wallets, and ApplePay, ensuring flexibility and convenience for users in the UAE.
What happens if there is a delay or issue during transportation using TRUXX App in the UAE?
In the unlikely event of a delay or issue during transportation, TRUXX App provides a dedicated support system. You can contact customer service directly through the app, and they will promptly assist you in resolving any concerns or issues, ensuring a satisfactory resolution.
Do TRUXX App own its fleet?
No. All drivers are third-party transportation companies, they go through a comprehensive training process prior receiving approvals.
Do TRUXX App provide helpers?
Yes. Helper charges will be included if you choose that you need a helper.
What types of Trucks are available?
All small and medium-sized trucks, from 1 ton, to3.5 tonnes. Pickups and Lorries, TRUXX App also have Recovery and Towing Trucks including Low bed trucks or Sports Cars, Home Movers closed trucks are also provided in the Home Movers Service Section.
Are your trucks insured?
All vehicles in the UAE are obliged to obtain a valid Insurance Policy to be able to acquire Vehicle License, some of the trucks’ insurance covers only the vehicles, and other trucks insurance is comprehensive, and some trucks are third-party insured.
Which areas are covered in the UAE?
We cover all the UAE.
Do you transport cross boarders?
No. Do you think we should?
Do driver's wear Uniforms?
Not all the time, however drivers have received safety vests with TRUXX logo.
Are there any cancellation charges?
According to our cancellation policy, the customer can cancel the trip for free as long as there’s no driver has been assigned. The customer also can cancel for free when the driver is assigned with a timeframe of 5 minutes, however when the customer will cancel the trip after the timeframe of 15 minute a cancellation fare will be deducted of 80 AED, if the customer decided to cancel the trip after the driver arrived to pickup location then full amount will be charged on the customer.
Join TRUXX today!
TRUXX App is a light trucks marketplace and fleet rental optimization solution.
